Thank you for shopping at 3dstore.online! We strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the terms under which you may return products purchased from our website, www.3dstore.online, and request a refund.

1. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging, including any manuals, accessories, or documentation.
  • Returned within 30 days from the date of delivery.

Note: Certain items, such as digital products (e.g., 3D model files, software licenses), custom-made products, or items marked as non-returnable at the time of purchase, are not eligible for returns unless defective or damaged.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at 3dstore77@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Approval: We will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Ship the Item: Package the item securely and include the RMA number. Ship it to the address provided in our response. You are responsible for return shipping costs unless the item is defective or was sent in error.
  4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

3. Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 7-10 business days of receiving the returned item.
  • The refund will cover the cost of the item(s), excluding original shipping fees, unless the return is due to our error or a defective product.
  • If the item was purchased with a discount or promotion, the refund will reflect the amount you paid.

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us at 3dstore77@gmail.com within 7 days of delivery with photos of the item and packaging.
  • We will provide a prepaid return shipping label and either replace the item or issue a full refund, including shipping costs.

5. Non-Returnable Items

The following items are non-returnable unless defective or damaged:

  • Digital downloads (e.g., 3D model files, software).
  • Custom or personalized products.
  • Items marked as final sale.

6. Shipping Costs

  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent) or the item is defective.
  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:

We value your trust and are here to assist you!